Shipping policy

Shipping Policy

Thank you for shopping with us! We aim to get your order to you quickly and safely. Please review our shipping details below.

Processing Time

  • Orders are processed within 1–2 business days (excluding weekends and holidays).

  • You’ll receive a confirmation email with tracking details once your order has shipped.

Shipping Rates & Delivery Times

  • United Kingdom (Domestic):

    • Standard: 2–4 business days

    • Express: 1–2 business days

    • Free standard shipping on all orders over £200.

  • International:

    • Standard International: 7–14 business days (varies by destination)

    • Express International: 3–7 business days (varies by destination)

  • Shipping costs are calculated at checkout based on weight, size, and delivery address.

Customs, Duties & Taxes

  • International shipments may be subject to customs fees, duties, or taxes. These are the responsibility of the customer.

Order Tracking

  • Once shipped, you’ll receive a tracking number via email to follow your order’s journey.

Lost or Delayed Packages

  • We are not responsible for delays caused by postal services, customs, or other factors outside our control.

  • If your order is significantly delayed or lost, please contact us at [your support email] so we can assist.

Incorrect Shipping Information

  • Please double-check your shipping address at checkout. We are not responsible for packages sent to the wrong address due to customer error.

Questions?

If you have any questions about shipping, contact us at [queenhelps111@gmail.com].